My printer is not working, something is wrong.
When a problem occurs, the first thing to do is to do is to go thru the list of "Basic Maintenance of 3D Printers and Preventive Actions" (linked below) to see if that helps. Performing these simple routines is crucial for your printer to perform well and a prolong it´s lifespan.
If this this does not help, create a ticket in our helpdesk and our technicians will give you further guidance. See link below for instructions on how to create a new ticket. It´s very important to submit as much information as possible.